Our online service is the perfect solution for people who want independent retirement advice but delivered in a more convenient and cost-effective way.

Our independent advisers still follow our seven-step process to ensure you get the high-quality, bespoke and independent advice you need.


Will I get the same advice?

Yes, absolutely. The only difference is that our meetings will be held via video conferencing rather than face to face.

Is it the same people providing the advice?

Yes. You will still be working with the same highly rated, independent retirement experts.

Is video conferencing hard to use?

No, not at all. The technology we use is secure, simple to understand and very convenient.

How much will I save?

Working online and harnessing the power of technology means we’ll reduce your initial advice fees by 25%.

Everyone’s goals for retirement are different, but the way we help people to achieve them is exactly the same.

We follow a seven-step process; each step designed to ensure you, your aspirations and your wishes remain at the heart of our client journey.

1. Free consultation and goal setting

Our discovery meeting is a chance for us to find out more about you and what you’re trying to achieve. It’s also an opportunity for you to ask more about our services.

2. Financial planning questionnaire and risk profiling

In order to provide you with the best advice, we need to ascertain certain pieces of information about you. This will include hard facts, such as your income and expenditure, and soft facts, such as how you wish to spend your retirement and any previous investment experience.

3. Information gathering and Letter of Authority

To help us help you, we need to fully understand your current circumstances; we need full details of your financial arrangements. We do this by completing a Letter of Authority, which gives us permission to speak with your providers, obtain full information and ask any relevant questions.

4. Analysis and prepare report

Once we have the information we need, we will analyse your financial arrangements alongside your goals. We will then prepare a report, outlining our advice to best help you achieve your intended outcomes.

5. Recommendation report

After the report is complete, we will arrange a further discussion to talk through our recommendations. We will answer any questions you may have, and provide you with a copy to take away and digest. We can make any adjustments you request, and you by no means have to follow through with every recommendation we suggest.

6. Implementation

The next step is to implement any action points within the recommendation report, to get your strategy moving in the right direction.

7. Ongoing reviews and relationship

The key to making and maintaining a solid financial plan is to revisit it on a regular basis. This way, you can ensure your planning remains on track to meet your ultimate goals. We review your goals on a regular basis and factor in any changes in personal circumstances, current and upcoming legislation, as well as investment performance. This way, we can stay on top of your long-term goals and aspirations, ultimately turning them into a reality for you.


    Please read our Privacy Policy.



    The Pension Planner
    Courtwood House
    Silver Street Head
    S1 2DD

    0800 0787 182


    Read our latest reviews.